Return and Exchange Conditions
You can return the products you purchased from Derilabstore.com free of charge and easily within 14 days from the date of receipt.
To start the process of Refund and Cancellation, you need to follow the steps below;
01- My Account > My Return Requests > Create New Request.
02- Select the product you want to return from your orders.
03- Select the reason for cancellation and return type.
04- Fill in the iban and iban recipient's name and surname to be refunded.
05- Include your reason for return in the notes section in an explanatory manner.
06- Pack the product you want to return and send it to the contracted cargo company. Deliver by "Adding Order Number" and using our office address.
07- You can contact us to get information about the return process or you can check from my account>My return requests tab.
Return and Exchange Address: Yuzuncu Yıl Mahallesi Barbaros Caddesi 2165 Sok. No.5A Bagcilar / Istanbul
Return Policy:
* The purchased product is not damaged,
* With all complementary accessories, if any,
* It must be sent at the same time with the promotional and campaign products given as a gift, if any.
Things to Consider About Cancellation and Refund Processes:
* It is not possible to return or exchange the products that have been destroyed, used, and whose invoice and accessories are missing.
* If there is any problem with the product when your order reaches you, you should notify info@derilabstore.com within the same day. Our customer representatives will respond as soon as possible.
* In return and exchange transactions, you can send your product by using our return and exchange address with CONTRACTED Cargo.
* For detailed information about returns and exchanges; +90 534 678 6165 You can reach us by phone.
** After your cargo reaches us and after technical checks are made: Your return transactions will be reflected to you within 10 days, depending on your bank. Shipping costs are covered by our company in product exchanges, but return shipping is collected from our customer in return transactions. Derilabstore.com cannot intervene in this process.
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